Return Policy

Order update

After making an online payment for a particular Order/ product update getting in touch with our customer service on 09867895595 or write to sugarinmumbai@gmail.com

Returns

We have tie up with number of courier partners to cover largest pin codes across India.

As a policy, Food Products are non-returnable and thereby non-refundable.

In case of wrong product, we can return or make replacement. Return shipping charges are bearable By Customers. And in any case, No refund will be initiate, But you can buy another piece of same or more price. No return accepted except Damage Or Wrong Product. Customer can replace their piece by another piece, in case of wrong product. Replaced piece must be same or high priced than recent order piece.

Cancellation of fraudulent orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity.

In the event of detecting any suspicious activity, Sugarin Mumbai reserves the right to cancel all past, pending and future orders without any liability. Sugarin Mumbai also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your card account. Any promotional voucher used for the cancelled orders may not be refunded.

Cancellation of bulk orders

Sugarin Mumbai may cancel any orders that classify as ‘Bulk Order’ under certain criteria at any stage of the product delivery. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, and any additional criteria as defined by Sugarin Mumbai

Products ordered are not for self-consumption but for commercial resale

Multiple orders placed for same product at the same address, depending on the product category

Bulk quantity of the same product ordered. Any promotional voucher used for placing the ‘Bulk Order’ may not be refunded. In case of any query, kindly e-mail: sugarinmumbai@gmail.com

Shipping and handling charges are to be paid by the customers.